Ease Anxiety and Artificial Intelligence
Movy
Personal Project - 2month
Tool - Sketch , Principle , After Effects , Photoshop , InDesign
Movy is a kind of conversational AI about anxiety relief, including outpouring, self-healing and finding a therapist.
Project Objectives
Apply artificial intelligence better to psychotherapy to help young professional alleviate anxiety. Make psychological consultation more convenient.
User-
By talking to the AI, users can learn more about themselves, identify problems with their anxiety and find relief or a therapist.
Movy-
Through conversational data, the user's mood changes are tracked, appropriate mitigation plans are provided, and appropriate therapists are available to the user when needed.
The Solution
AI is not meant to replace people, but to provide a more convenient way to help people complete psychological therapy while protecting their privacy.
View the details of the suggested card during the conversation.
View the suggested cards in chronological order during the conversation.
After the conversation, check the transcript, Suggestions, and self-evaluation.
Guide users to talk about themselves so that they know more about themselves and reflect on their behaviors and feelings.
Movy uses data collection to provide clients with relevant data and basic behavioral recommendations to regulate anxiety, so as to further help clients find appropriate counselors.
a. Pour Out & Self-knowledge
During the consultation period - What kind of support should Movy provide users？
Problem & Concerns
A series of researches have been conducted on social-psychological problems and the development of artificial intelligence technology. This includes fieldwork, interviews with therapists and the public, research papers, books, and project research. These problems are summarized for further study.
1.Should psychological consultation become normal？
In the population
86% had severe or mild psychological and psychological problems;
74% think psychological counseling services are inconvenient;
Self-regulation accounted for a maximum of 53% of all psychological counselling services.
In recent years, due to the increasing social pressure, the anxiety of young professionals aged 22-32 has risen sharply. Therefore, regular psychological counseling and behavior guidance should become the norm.
2.Lack of access to psychotherapy - How can we provide a solution that balances resources, finances and time？
If mental health problems are not paid attention to, people with psychological problems will be discriminated against by society, and people lack professional care and are unwilling to face them.
The time cost and treatment cost of general psychotherapy are high, and people do not have the channel to find a therapist, which leads to psychological counseling is very inconvenient.
3.How to link emotion and AI？
When people are in an anxious mood, people with low mental resilience will use facial expressions to suppress their emotional response to friends or family members, and they will not pour out their emotional burden. Instead of weakening the subjective feeling, it stimulates sympathetic activation. Very bad for physical and mental health. Studies have shown that, compared with human therapists, the outsider AI can act as a third party to reassure the client, providing more opportunities and possibilities for this role.
4.What are the patterns for better consulting and technology environment tools？
The existing market product model is single, unable to achieve the integration of chat, vision and strategy, and not targeted. More users don't know how to collect and organize information that is beneficial to them. Artificial intelligence can serve as a bridge for humans to explore and understand themselves, as well as functional auxiliary work. Artificial intelligence, coupled with the corresponding medical-scientific approach, can also provide some more economical and effective solutions under limited conditions.
Design Principles
After a consultation simulation with a psychologist, the following principles are summarized
Calm
Make the visitor feel relaxed and feel listened to and respected
Care
Conversations based on taking care of anxiety
Company
Some simple visual and verbal feedback, without overwhelming the visitor, makes the visitor feel accompanied
Trust
Give users a sense of trust and ensure data security
Concepts and Images
Circle -
In a study published in the Proceedings of the National Academy of Sciences, a team of neuroscientists showed that humans have an affinity for curves, especially circles, and that brain activity increased significantly when the rounded decorations were scanned. Roundness seems to be a universal human enjoyment.
Water -
Architectural landscape research shows that people generally have hydrophilicity. Compared with other elements, "water" is more flexible and natural. Changes can bring people infinite daydream, and it is easier to bring people the feeling of calm. Water has a good effect on human health care. The shape and sound of water can eliminate fatigue and reduce the stress of life.
Dream it.
Start with the concepts of water and circles.
Grow it.
Abstractly conceptualize concrete objects.
Build it.
The conceptual elements are extracted for further evolution.
A combination of circles and waves arranged so that they move. Finally choose one to deepen.
Cycle - Wave
Divergent - Ripples
Rolling - Journey
Movy-
Rolling & Journey
The emotional feedback in the dialogue is represented by four factors: color change, circle speed, wave amplitude, and number of bubbles.
Emotional Support
Emotion and Color
Color Choices
According to the Greater Manchester Health Trial—
Heart rate and blood pressure tend to drop when people are in a pink or purple space. Pink and purple have a relaxing and soothing effect. It has a calming effect. And yellow and orange can produce vigor, eliminate or alleviate on certain level people depressed mood. Lower color saturation will also reduce and reduce the impact of color on people's mood.
So, among the many colors, purple was chosen as the base tone and yellow as the healing direction.
After a simulated consultation with a therapist, "changes in the sky during the day" was chosen as the expression of mood changes. Warm colors for positive emotions, cold colors for negative emotions. By slightly changing the color of the hue, to guide the user's emotional change.
Behavioral Supports
Variation of Prototype
Movy speaking
Movy gives suggestions
Enhance positive emotions
Weaken negative emotions
User-Emotional
User-Calm
Prototype Shown
The basic prototype will finally form a set of processes according to people's emotional changes and communication situations, which will play a role in each user's use.
At the same time, in the face of users, Movy also needs to connect the collected data to subsequent solutions.
b. Self-treatment & Therapist
During treatment - what information does the user need to get？
To understand the current situation, reasons and treatment of anxiety, I interviewed six people aged 25-30 with different occupations, and analyzed and summarized the data.
Interview information
Affinity graph analysis
External social pressure and their own emotions will cause people's anxiety. When they fall into anxiety, people will have different degrees of physiological reactions, including insomnia, headache, etc. These respondents also hope to change and relax through sports venting, reading, and listening to songs.
Point of Exploration
After researching the above phenomena and problems and interviewing therapists, I summarized the following three points as the design focus of the second stage.
1.What is the relationship between emotional relief & self cognition?
The mediating effect test using IBM SPSS Amos 22.0 software showed that self-perception played a fully mediating role in the influence of self-efficacy. Self-cognition can weaken or enhance the sense of self-efficacy through its influence on self-emotion, helping to alleviate emotions.
2.What functions can help people relieve their anxiety, and when should a patient seek a therapist?
To relieve emotions, we should regulate them both physically and psychologically. Good sleep habits, exercise, and meditation can reduce stress, improve physical functioning, and enhance positive emotions. At the same time, reading, music and other visual and auditory training can also effectively help people relax.
In cases of excessive anxiety, patients should contact therapists for effective psychological counseling according to their own needs and preferences.
3.How to organize these functions and get a smooth and beautiful interactive interface in line with the nature of the product?
"Sleep recording," "Meditation," "exercise," "knowledge organization" and "Content recommendations" were all tested by users to assess how well they worked in real situations and to get some additional information.
This product is an artificial intelligence psychological counseling auxiliary product, so in the principle of clarity, fluency, simplicity and encouragement, functional organization and page interaction design.
Effect of Function
Storyboard
After testing the storyboards, users came up with new ideas -- "Healthy Diet", "To Do List", "Gifts in Due Course"and “Vent Game" ，and we have a unified assessment of these ideas.
Functional Evaluation
From the five aspects of “physical condition”, “behavior”, ”goals and life”, “caring and interaction capability" and “feasibility”, the degree of advantages and disadvantages is evaluated.
Feature Selection
Finally, these functions are selected and excluded according to the nature of the product. And identify their role in the product.
Concept Development
Put movy in the whole service system framework
User Flow
Low-fi Testing
Framework & Modification
Mid-fi Testing
After Movy - Expression & Reflection
Conversation notes
After the user completes each conversation with Movy, the system will automatically generate a record and evaluation of the conversation.
Self-knowledge
Users can view the record (historical voice) and Suggestions of this conversation in time, and make a choice; At the same time, the system will also evaluate and compare the status of users based on the daily data collection.
Transformation & Therapeutist
The dialog function is completed by sliding up and down the user interface.The theme of the function home is different every day.
Movy will recommend therapists based on the collected data and users' choices. Once the user is associated with the therapist, the treatment record and appointment will be displayed on the platform.
Ways of Self Relief
Improving sleep quality
Turn on the light (awake mode) : There are a series of methods and suggestions for users to learn and use. These measures can help users better enter sleep and improve sleep quality. Users can also view their own sleep records.
Turn of the light (sleep mode): Get ready for sleep.
Suggestion-cards Library
Under the classification of large measures are some specific suggestion cards. It includes some suggestions made by users when talking with Movy, and some suggestions not put forward by Movy for users' self-treatment.
User Flow
Write at the end
"Life itself is forgiving, and we are always in the process of discovering it." Defects and perfection, attention and neglect, acceptance and struggle. The development of science and technology and society should never become a factor restricting people's progress. We should use the present conditions to achieve self-reconciliation, to bring us closer to life and to break through our boundaries.
Special thanks to those who provided data and materials to support this project:
Psychotherapist— Dr. Wang Bing, Dr.Zheng Solar
And also, people with anxiety who are cooperating with me to understand the situation.